We are committed to providing you with a seamless shopping
experience. To ensure your satisfaction, we have established the following
Return and Exchange Policy:
Return Policy:
You may initiate a return within 30 days from the date of
purchase.
The item must be unused, in its original packaging, and in
the same condition as when you received it.
Please include the original receipt or proof of purchase.
A restocking fee of 5% of the item's purchase price will be
deducted from the refund amount.
The customer is responsible for covering the return shipping
costs.
Exchange Policy:
If you wish to exchange a product for a different item, you
may do so within 30 days from the date of purchase.
The item must be unused, in its original packaging, and in
the same condition as when you received it.
Please include the original receipt or proof of purchase.
A restocking fee of 5% of the item's purchase price may
apply to exchanges.
The customer is responsible for covering the shipping costs
associated with the exchange.
Exceptions:
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please notify us
within 48 hours of delivery.
We will arrange for the return shipping at our expense and
provide a replacement or full refund, including the original shipping fees.
Lost or Missing Packages:
If you have not received your order or suspect that your
package may be lost, please contact us immediately.
All packages we ship are 100% insured for the order value.
If a package is lost, we will replace the package, credit
your account for the full amount, or offer a full refund for the order.
To initiate a return, exchange, or report a lost package, please follow these steps:
Visit our Returns and Exchanges page at [https://www.rbikestore.com/return].
Fill out the required information, including your order
number, contact details, item(s) to be returned or exchanged, and reason for
return or exchange.
Submit the form, and you will receive further instructions
via email.
Please note that all returns, exchanges, and lost package
claims will be processed promptly to ensure your satisfaction.
If you have any further questions or require assistance,
please feel free to contact our customer service team at +62 812-9904-5704 or
via email at return@rbikestore.com. We are here to assist you.
Thank you for choosing rbikestore.com. Your trust is
greatly appreciated.